Now that the last week of December has started, most ecommerce stores are starting to shift back to regular mode.
Returns and exchanges will be the focus for the coming month but the big sales season is wrapping up.
That said, there's still the potential for a final bit of holiday shopping. Some winter holidays are still going and there's always self-gifters who might be buying.
This time is also good to start analyzing how your season and year performed. You can compare how holiday customers performed in prior years with Repeat Customer Insights Cohort Report.
Eric Davis
Retain the best customers and leave the worst for your competitors to steal
If you're having problems with customers not coming back or defecting to competitors, Repeat Customer Insights might help uncover why that's happening.
Using its analyses you can figure out how to better target the good customers and let the bad ones go elsewhere.