Ozan Irturk’s Post

Ogilvy’s quote shows a 𝐬𝐞𝐫𝐢𝐨𝐮𝐬 𝐜𝐡𝐚𝐥𝐥𝐞𝐧𝐠𝐞 for every founder and executive: Customers will never tell you everything. Because in most cases, even they don’t know 𝐰𝐡𝐲 they make one decision over the other. That’s why it’s challenging to discover customer insights that increase sales. You have to dig deeper beyond the first impressions. I love one example from Clayton Christensen: After months of weak sales, a construction company realized their 'job' was not only building and selling a house. But also 𝐦𝐨𝐯𝐢𝐧𝐠 𝐥𝐢𝐯𝐞𝐬 and reducing the anxiety that comes with it. So they started including services like moving and storage. Guess what happened next? Home sales exploded. So the breakthrough didn’t come from offering a new design or changing the number of rooms. But it came from understanding customers’ 𝐡𝐢𝐝𝐝𝐞𝐧 𝐧𝐞𝐞𝐝𝐬. That’s why good marketing requires seeing the world through customers’ eyes. It’s not easy. And it requires asking the right questions. But when you truly understand their 𝐜𝐨𝐧𝐭𝐞𝐱𝐭, everything becomes easier.

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Alex DiVecchio

💻📱 Product Design Lead | Product Consultant | Mentor

2mo

I loved this story, I read about it in the book “Demand Side Sales,” written by Clayton’s cofounder of JTBD Bob Moesta. This idea of finding those ancillary needs/jobs attached to the main job. Making a solution more “full-stack,” by bolting on those additional jobs that come before/after/during the main job. It becomes a 1+1 = 11 equation.

Patrick Frank

Co-Founder PatientPartner | Forbes 30Under30 | 🏆 7x Linkedin Top Voice: Brand Strategy * Digital Marketing * Brand Development * Search Engine Marketing * Digital Strategy * Content Marketing

2mo

Consumers purchase off of hidden desires. Lots of people are lots of talk, few are up for the moment.... I don't think there is a more accurate depiction of this than that seen in the average conversion rate across e-commerce sites. 😂

Brooke Bains

Finding solution-market fit for trailblazers to make growing from $1M-15M more fun and highly profitable. Ghostwrites value-led email courses and posts about building wealth-generating companies & aligned leaders.

2mo

David Ogilvy was a savant when it comes to understanding customers. Brilliant, Ozan Irturk

Maliekah Harjani

Forbes 30 Under 30 | Prestige 40 under 40

1mo

Always love your content!!

Mila Aleshina

Movement Specialist l Guiding people to conquer their back pain & joint stiffness through an evidence-based exercise approach.

1mo

Well. That's. Just. Great... Just joking, it's a great point and often business owners structure their questions in a way that guides the customer to give a favorable answer.

Ario Limin

I drive leads from 🄻🄸, so you can ᴄʟᴏꜱᴇ

1mo

“Because in most cases, even they don’t know 𝐰𝐡𝐲 they make one decision over the other.” That’s a powerful line right there! Thanks Ozan Irturk Never thought of it that way, but from the example you gave above, it’s important for sales people to look at removing friction for customers to make decision; make it simple, straight forward and easy.

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