SIDE Labs is a small team with a big mission: we use design and technology to alleviate suffering, guide the vulnerable and reduce inequalities.
We are looking for a passionate individual to further propel and accelerate this mission. You’ll be joining a small team working to help Citizens Advice Scotland deliver the most local and best possible user experience for people engaging with the service.
At CAS advice has traditionally been delivered face-to-face, but with the pandemic this is switching to remote. This necessitates systems improvement, and so far we have been very successful at making a big impact via no-code.
In the first 4 months, we launched a Voice AI system that transforms their national helpline: reducing time to connect a caller to their local bureau from 24 hours to 30 seconds. Here’s a glimpse of how it works.
But we want to do much more! We’ve got a year’s funding, thanks to the brilliant CivTech challenge.
Requirements
Product ownership
- Strategy: Deciding what prototypes to build, on what platform
- Figuring out the riskiest assumptions and how to test them
- Managing competing needs of stakeholders
- Bringing clarity to fuzzy complexity of reality
- Task capture - managing the backlog
- Ensuring that user needs are kept front and centre - even when we have to squeeze within organisational constraints
No-Code development
- Learning through making
- Evaluating no-code tools
- Creating prototypes to explore no-code solutions
- Deploying systems in a production environment
- Creating excellent documentation and training material
Benefits
- Salary: £40k to £46k
- Holiday: 25 days + bank holidays + birthday
- Equipment: Computer, chair and desk (if needed)
- SIDE Perks: including learning budget, pension and profit share
- Over time, and in the case of exceptional performance, we offer a share of ownership and a path to full partnership in SIDE Labs.
Application timeline
- Applications open: Thursday 10 Feb
- Applications close: Friday 4 March
- Contact interviewees: Week of Monday 7th March
- 1st round interviews: Week of 14th March
- 2nd round interviews: Week of 21st March
- Candidate offer and feedback: Week of 28th March
Location
We have a hybrid model. We work two days per week face-to-face at our co-working space, X+Why. The rest of the time we work remotely. If you can join us twice a week in London, great. But we are flexible. Getting together every month or two is also okay for this role.
In your cover letter
Please tell us why you think you’re right for this role.
To join an info session on Zoom
Where we'll talk through the role and give people the opportunity to ask questions.
To Apply
Apply via Workable
